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Click&Mail is simple to use, you download the Click&Mail One-to-One software and start sending letters from your word processing package to a single address by going to file print and selecting Click&Mail One-to-One. Alternatively, if you want to communicate to more than one person, then you can use the web interface Click&Mail One-to-Many. There is a step by step wizard which takes you through the steps. You need a csv file, your document or text and you can upload a PDF attachment if required. You send your document to print and then it is encrypted and printed at our printing centre, inserted into envelopes and then posted for you.
A physical mail is more likely to be opened by people these days, especially with the increase in sales emails going to people’s inboxes, which more often than not are deleted. Companies are increasingly using postal mail to help build and sustain ongoing relationship with their customers. Postal mail has evolved to enable more efficient, effective and versatile communication so that organisations of all sizes are focussing on continuous communication with their customers, beyond just transactional mail.
Yes, Once you send your document, the data is encrypted before it leaves your computer, it is then only un-encrypted when being printed at the secure production centre. During the production and fulfillment cycle only our trained, vetted staff will handle the documents. All customer information is treated in the strictest confidence and only sealed envelopes leave the production centre. In the unlikely event of letters requiring reprinting, the originals are placed in secure data disposal receptacles.
The One-to-One software is compatible with Windows 2000, XP, 2003 and Vista. The software is not compatible with 64 bit operating systems or Mac and Linux. The One-to-Many application is web based and the browsers it is compatible with are Internet Explorer 6, 7 and Firefox. You will need to ensure Java Script is enabled.
No, Click&Mail One-to-One is currently only compatible with Windows 2000, XP, 2003 and Vista.
No, you are not tied into a contract, Click&Mail operates on a pay as you go service with no hidden costs, payment is simple and secure by credit card.
Use the savings calculator to work out how much you could save.
Costs start from £0.42 for B&W and £0.50 for Colour. For every additional page per document it is £0.05 for B&W and £0.07 for colour.
Payment can be made by a credit or debit card using the pre-paid amounts or alternatively, enter the amount you want to credit your account with.
Nothing, the Click&Mail One-to-One software is free to download and Click&Mail One-to-Many is free to access on the web, 24/7.
We use high quality 90gsm white paper and a white C5 window envelope.
Yes, you can send up to eight pages single sided or up to 16 pages double-sided.
Yes, you can select whether you want your document in colour or black and white.
Yes, if you have electronic letterhead then you can use this.
Yes, you just need to use a digital signature which is now widely accepted in messages to customers.
No, all undelivered mail is returned to Pitney Bowes and then securely destroyed.
Yes, when creating a mailshot using One-to-Many you can have variable text although not within the PDF attachment.
Yes, you can cancel or delete a letter as long as it has not been printed. The money will automatically get credited back into your account.
Yes, you can electronically retrieve documents for up to 14 days from the date that they have been printed, you can then store these if you wish to.
Returned post is securely destroyed for you.
We offer a second class service. Documents sent before 3pm get printed and posted that day otherwise they will get printed and posted the following day.
Yes, you can send your documents to a UK address wherever you are in the world, as long as you have an internet connection.
No, currently it is only for UK addresses.
No, you can send one letter right through to a large quantity of letters.
You need to download the Click&Mail One-to-One software and then you can send your free letter. Please note, if you credit your account before you send your free letter you will lose your free credit.
If you are having problems we have a live chat facility where you can request advice or alternatively contact clickandmailsupport@pb.com.
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